• Q11: Who Will Bear the Freight?

    A: The freight shall be borne by your company under FOB price; the cost to the destination port/denominated place shall be borne by us under CIF/DAP price.

  • Q12: What Documents Are Required for Customs Clearance?

    A: To be provided: -Commercial invoice (including HS code). -Packing list. -Certificate of origin (FORM A). -Technical documents (e.g. product certification certificates). We can assist in preparing the documents, but the customer is responsible for customs clearance.

  • Q13: How to Lock in the Exchange Rate?

    A: It can be agreed to take the spot selling price of the Bank of China at the time of signing the contract as the benchmark, or avoid the risk of volatility through forward exchange contracts.

  • Q14: What Is the Warranty Period of Your Products?

    A: 2 years and 60,000 kilometers, electronic components 1 year warranty.

  • Q15: How to Deal with Product Quality Problems?

    A: Please provide photos, test report and batch number to confirm the quality problem: -Free replacement or repair within the warranty period (24 months); -Negotiate partial compensation for non-quality issues.

  • Q16: How to Apply for Return or Exchange?

    A: The return freight shall be borne (except for quality problems), and the return shall be confirmed by our quality inspection.

  • Q17: Is Installation Guidance Provided?

    A: Provide multi-language installation video and graphic manual, complex accessories can arrange engineers for remote guidance.