To continuously improve product and service quality and gain deeper insights into customers’ real-world experiences, our technical service team recently carried out scheduled on-site visits to several partner repair shops. These visits focused on product performance assessment and technical support exchange.
During the visits, we engaged in in-depth discussions with repair shop managers and frontline technicians. We carefully examined the actual usage status of our products and meticulously documented their performance during installation, operation, and subsequent maintenance. Our technical staff addressed operational questions raised by repair shop employees in their daily work, and provided on-site guidance and experience sharing on proper product use, storage conditions, and rapid troubleshooting of common issues.
“SORTECH’s regular visits to our shop truly help us solve real problems,” said by repair shop manager. “They listen carefully to our suggestions and quickly incorporate feedback into product and service improvements. This pragmatic approach gives us great confidence in our cooperation.” To further disseminate product knowledge to customers, the manager also proactively partnered with the SORTECH team to host a live-streaming session.
Through these on-site inspections, we not only validated the excellent performance of our products under various working conditions, but also gathered valuable frontline feedback. This information will be systematically organized and analyzed, serving as a key reference for future product enhancements and service system improvements.
Regular visits to partner repair shops are an integral part of our quality management system. Only by going to the field and meeting face-to-face with users can we truly understand how our products perform, identify and resolve issues in a timely manner, and ensure that customers can purchase with confidence and use our products with ease.
Looking ahead, SORTECH will continue to advance this routine after-sales service mechanism, constantly optimize customer experience, deepen cooperation with repair shop partners, and contribute to the automotive aftermarket with high-quality products and responsible service.
